For clients with a preference to independence, we are able to offer access to the leading online travel management solution, TravelIT. Search and make your own travel bookings online with complete workflow approval, travel policy compliance, unique payment solutions and much more.
The BTC is an off-site travel office equipped with the latest call centre technology and highly skilled and experience travel consultants. Our BTC locations in Johannesburg, Pretoria, Cape Town, Durban and Port Elizabeth ensure accessibility for all our clients.
An Inhouse platform is an on-site travel office based at the client’s premises and is an ideal solution for larger companies with a need for highly personalised service and immediate access to the travel consultants and account manager.
Our value proposition extends beyond operational efficiency. This team provides high level, strategic business solutions for all aspects of corporate travel. These are based on our access to peer group data comparisons from our large client in base both in South Africa and beyond.
We provide management information services (MIS) of the highest quality and accuracy and make use of an industry leading intelligence system to achieve our customers MIS requirements and goals.
Service is at the heart of everything we do and the cornerstone of our service strategy is our Service Excellence Centre – an industry first. We collate and process all compliments and complaints enabling us to accurately measure and monitor our service levels.
We offer the industry’s most sophisticated automated quality control system which not only ensure accuracy of information in the reservation and other travel related rules, it also ensures the best fares are being used at all times.
Our Emergency Call Centre operates from our head office in Rivonia and the specialists are available between 16h30 – 08h00 on weekdays and 24 hours over the weekends and public holidays. With access to all our systems, processors and procedures, they are able to service our clients needs, anywhere, anytime.
We offer a turnkey project management solution delivered by dedicated project managers for all your meetings, incentives, conferences and event requirements.